Privacy Policy

Last updated: 13 July 2026

This page is a general purpose template written for Voucher4U (Pty) Ltd and its operation of https://voucher4u.store/. It's a good starting point, but we'd recommend having a South African attorney review it against POPIA before it goes live for a specific client program, since the exact wording can depend on what data you end up collecting.

1. Who we are

This Privacy Policy explains how Voucher4U (Pty) Ltd ("Voucher4U", "we", "us", or "our"), a company based in South Africa and operating since 2023, collects, uses, and protects personal information in connection with our website, rewards programs, WhatsApp engagement services, customer support services, and automation services. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information we collect

Depending on how you interact with us, we may collect:

  • Contact details you give us directly, such as your name, email address, phone number, and company name, when you contact us or enquire about our services;
  • Information submitted through rewards programs we administer on behalf of a brand, such as your details as a participant and your redemption activity;
  • Messages and metadata generated through WhatsApp channels we operate for a brand, where you choose to engage with that channel;
  • Information you share with our AI or human support agents while seeking assistance;
  • Basic technical information about your visit to our website, such as browser type and general usage data.

3. How we use your information

We use personal information to:

  • Operate and administer rewards programs, including issuing and tracking rewards;
  • Provide support through our AI agents and human support team;
  • Operate WhatsApp channels for brands we work with, for support, marketing, and engagement purposes;
  • Respond to enquiries submitted through our website or contact channels;
  • Improve and maintain the services we provide to the brands we partner with;
  • Meet our legal and regulatory obligations.

4. Sharing of information

Where Voucher4U administers a rewards program, support channel, or WhatsApp engagement channel on behalf of a brand, relevant personal information may be shared with that brand so they can understand and manage their own program. We do not sell personal information to third parties. We may share information with service providers who help us operate our systems, under appropriate confidentiality and security arrangements.

5. Data security

We take reasonable technical and organisational measures to protect the personal information we hold from loss, misuse, unauthorised access, and disclosure, consistent with our obligations under POPIA.

6. Your rights

Under POPIA, you have the right to request access to the personal information we hold about you, to request correction or deletion of that information, to object to certain processing, and to lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, contact us using the details below.

7. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, whichever is longer.

8. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last updated.

9. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us at info@voucher4u.store.